Help Centre

Placing an order with Hall of Print is easy! Simply browse our product range, select the items you need, customise your specifications, and add them to your cart. Once you're ready, proceed to checkout where you'll provide your delivery details and payment information. You'll receive an order confirmation via email once your purchase is complete.

We make every effort to dispatch your order on time. Once we have carefully packed your order, and it is ready for dispatch, we'll send you an email from CustomerService@hallofprint.com - look out for this email as it will have all the information you need to track your order, and confirm which carrier will be delivering it to you (or your lucky recipient).

Let's see if we can help. Sometimes if you are not home, your regular postie may put your delivery in a safe place, or perhaps leave it with a neighbour. All of our orders are carefully packaged and will keep in perfect condition whilst you locate it. We do ask that you have a look around and if you cannot find it on the day that it says delivered, just let us know so that we can make things right. If you were not home and your postie couldn't find a safe place or a neighbour, they will take your delivery back to the local depot instead, and leave a card through your door to let you know this has happened. They'll keep it safe here for up to 14 days ready for you to collect…although we're sure you won't want to wait that long!

We make every effort to manage our stock levels carefully and correctly. In very rare instances, something may change as we are packing your order. We understand that you may have chosen Hall of Print for a time sensitive print or for its high quality. Should this happen, our team will carefully select items of the same paper or finish genre, even upgrading the value of the item to ensure your print still has that same impact. Whilst we will let you know if this happens, we do act quickly to meet delivery dates and it may be that you receive our advice after dispatch. Please don't worry; you are under no obligation to keep any substituted item and we do ask that you just let us know so that we can put things right.

You can view this by logging in and viewing your account by clicking 'My Account' and then 'Edit', then you can change your password.

You can view this by logging in and viewing your account by clicking 'My Account' and then 'Address Book'. This will present you with a list including your main address and previous addresses that you have saved. You will also have the option to 'Enter New Address' to your address book.

You can view this by logging in and viewing your account by clicking 'My Account' and then 'Payment Methods'. By selecting this, you will have a further list of options, including 'Saved Payment Cards'. This will show a list of payment cards you have previously used and give you the option to delete these.

We do strive to constantly improve and refresh our product range and try out new ideas, and therefore our range can change from time to time.

No – But orders must be made or approved by the name of the card holder and accounts are for persons age 13 or over.

Our goal at Hall of Print is to provide consumers with safe, effective products and use recyclable materials whenever possible. What happens then depends on the local facilities available for recovery or recycling of packaging waste.

Currently we do not support local pick up of orders, due to current on site restrictions we are unable to serve customers from our premises.